Add Mobiles aims to provide secure and convenient payment options.
Online Payments
Depending on availability at checkout, customers may be able to pay using payment methods supported through Razorpay, including UPI and other payment methods made available by the payment gateway.
UPI
UPI payments may be processed through the payment infrastructure provided by Razorpay and the customer’s participating UPI service provider/bank.
Customers should complete payment only through the payment options presented through the official Add Mobiles checkout/payment flow.
Cash on Delivery
Cash on Delivery may be available only for eligible products, locations and orders.
COD availability may be subject to:
- PIN code
- Order value
- Product
- Customer/order history
- Verification
- Delivery-partner availability
Add Mobiles may contact customers to verify a COD order before dispatch.
Payment Confirmation
An order is not considered successfully paid merely because a customer has initiated a payment.
Order confirmation is subject to successful payment confirmation received through the applicable payment system.
Amount Debited but Order Not Confirmed
If your account has been debited but Add Mobiles has not confirmed your order:
Do not immediately make another payment.
Contact us with:
- Order number, if available
- Payment reference
- UTR/transaction ID
- Amount
- Date/time of payment
We will verify the transaction status.
Failed Payments
If a payment fails but no amount is actually settled to Add Mobiles, the customer may retry using an available payment method.
If the amount was debited, contact us before making another payment whenever possible.
Refunds
Approved refunds are processed according to the applicable refund policy and payment-provider procedures.
Refund processing time may vary depending on the payment method, bank and payment provider.
Payment Security
Payment details may be processed by our authorized payment service providers.
Add Mobiles does not require customers to share sensitive payment credentials, passwords, UPI PINs or OTPs with our staff.
Never share your UPI PIN, OTP, card PIN or banking password with anyone claiming to represent Add Mobiles.
Fraud Prevention
Add Mobiles may take reasonable steps to verify suspicious, unusual or high-risk orders.
This may include requesting confirmation of order details or cancelling an order where necessary, subject to applicable law and the circumstances of the transaction.
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Need Help?
Add Mobiles
Add Mobiles Opposite Court, Trunk Road, Vaddi Palem, Kavali, Andhra Pradesh 524201
+91 9666848224
contact@addmobiles.in | info@addmobiles.in
For order-related requests, please include your order number and registered mobile number so we can locate your transaction quickly.