Warranty coverage depends on the product purchased and the warranty specifically applicable to that product.
New Mobiles
New mobile phones are generally covered by the applicable manufacturer warranty, where provided by the manufacturer.
Customers should also review the manufacturer’s warranty conditions.
Used Mobiles
Used mobile phones may carry an Add Mobiles warranty only where specifically stated on the product listing, invoice or other applicable documentation.
The warranty period and coverage may differ between devices.
Accessories
Accessories may carry manufacturer/seller warranty where applicable.
Warranty availability varies by product and brand.
Repairs
Repair work performed by Add Mobiles may have a specific repair warranty where stated on the invoice, job sheet or repair documentation.
Repair warranty may apply to the specific repair/part rather than the entire device.
What Warranty May Cover
Depending on the applicable warranty:
- Covered functional defects
- Defects in the repaired component
- Certain manufacturing defects
- Other issues specifically stated in the applicable warranty
What Warranty Generally Does Not Cover
Unless specifically covered:
- Accidental damage
- Cracked/broken display
- Liquid or moisture damage
- Physical damage
- Burn marks
- Unauthorized repair
- Tampering
- Modification
- Rooting/jailbreaking where relevant
- Damage caused by improper charging/use
- Normal wear and tear
- Cosmetic damage
- Damage caused by external accessories or third-party parts
Warranty Verification
For warranty claims, Add Mobiles may verify:
- Invoice
- IMEI/serial number
- Product condition
- Warranty period
- Repair history
- Physical/liquid damage
- Tampering
- Applicable warranty terms
Warranty Claim Process
Contact Add Mobiles with:
Order/invoice details → Product information → Problem description → Photos/video where appropriate
We may request the device for inspection before determining the appropriate resolution.
Important
A warranty does not automatically mean a replacement or refund.
Depending on the applicable warranty, the resolution may include:
- Inspection
- Repair
- Replacement of a covered component
- Replacement product where appropriate
- Other applicable remedy