At Add Mobiles, we aim to make every order simple, secure and convenient — from checkout to delivery.
We currently use Shiprocket and its associated delivery partners to process and deliver eligible orders.
Order Processing
Orders are processed after successful payment confirmation or, for eligible Cash on Delivery orders, after the order has been accepted and any required verification has been completed.
Processing time may vary depending on:
- Product availability
- Order verification
- Delivery location
- Payment confirmation
- Weekends and public holidays
- Other operational circumstances
An order is considered dispatched once it has been handed over to the applicable shipping or delivery partner and shipment tracking has been generated.
Delivery Areas
We deliver to serviceable locations supported by our shipping partners.
Delivery availability may depend on:
- PIN code serviceability
- Product type
- Shipping restrictions
- Delivery partner availability
- Temporary operational limitations
If a location is not serviceable, Add Mobiles may contact the customer to arrange an alternative solution where possible.
Delivery Time
The estimated delivery time displayed during checkout or communicated by Add Mobiles is an estimate and not an absolute guarantee.
Delivery may be affected by:
- Weather
- Transportation delays
- Holidays
- Local restrictions
- High shipment volumes
- Delivery-partner issues
- Incorrect or incomplete address information
- Events outside Add Mobiles’ reasonable control
Tracking
Once your order has been dispatched, available tracking information may be provided through our shipping partner.
Customers should use the tracking information to monitor shipment progress.
Incorrect Address
Customers are responsible for providing an accurate:
- Name
- Mobile number
- House/building information
- Street/locality
- City
- State
- PIN code
If incorrect information causes a failed delivery, additional shipping or re-delivery arrangements may be required.
Failed Delivery
If delivery cannot be completed because the customer:
- Is unavailable,
- Provides an incorrect address,
- Refuses the shipment,
- Does not respond to delivery attempts, or
- Otherwise prevents successful delivery,
the order may be returned to Add Mobiles.
Any applicable refund or re-delivery will be handled according to the applicable Returns, Refunds & Cancellation Policy and the circumstances of the order.
Damaged Package
If the package appears visibly damaged, tampered with or materially compromised at delivery, customers should, where reasonably possible:
- Photograph or record the package condition.
- Retain the packaging.
- Contact Add Mobiles as soon as possible.
- Provide the order number and relevant photographs/video.
Do not discard the original packaging until the matter has been resolved.
Wrong or Missing Product
If you receive an incorrect product or believe an item is missing, contact Add Mobiles promptly with:
- Order number
- Product details
- Photographs/video
- Packaging information
- Any other information reasonably requested
We will investigate the matter and determine the appropriate resolution.
Local Delivery & Pickup
Where available, Add Mobiles may provide local delivery and pickup options.
Availability, charges and service areas may vary.
Shipping Charges
Applicable shipping charges, if any, will be displayed or communicated before order completion.
Promotional free-shipping offers may have separate eligibility conditions.
Important
Delivery confirmation does not automatically determine whether a product is eligible for return, refund or warranty. Those matters are governed by the relevant policy applicable to the product and transaction.